Terms and conditions of sale

TERMS OF SALE

PREMISE:

These Conditions of Sale concern the purchase of perishable and non-perishable products, carried out remotely via the site shop.fratellicontorno.com, managed by Fratelli Contorno srl VAT number 02443670829, and owner of the site shop.fratellicontorno.com. Each purchase transaction will be governed by the provisions of Article 146 of the consumer code of Legislative Decree 206/2005 and, with regard to the protection of confidentiality, will be subject to the regulations of Legislative Decree 196/2003 .

The order sent by the Customer has the value of a contractual proposal and the Customer himself explicitly states that he has complete knowledge and fully accepts these General Conditions of Sale:

1. PRICES:

The prices indicated on our website include VAT. The price displayed on the order confirmation that the customer will receive at the email address indicated at the time of registration will prevail.

2. ORDERS:

The Customer can only purchase the products present in the Fratelli Contorno electronic catalog at the time the order is placed, illustrated in detail and described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in color and size. The publication of the products on the site constitutes an invitation to the customer to formulate a contractual purchase proposal to Fratelli Contorno. The correct receipt of the Customer's proposal is confirmed by Fratelli Contorno through a response via e-mail, sent to the email address communicated by the Customer. This confirmation message will contain an 'Order Number', to be used in any further communication with Fratelli Contorno. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, according to the methods described in this document. Each Purchase Contract stipulated between Fratelli Contorno srl and the Customer must be considered concluded with the acceptance of the order by Fratelli Contorno. Fratelli Contorno has the right to accept or reject the order sent by the Customer, without the latter being able to assert rights of any kind in the event of non-acceptance of the order. In the event of non-acceptance of the order, Fratelli Contorno guarantees timely communication to the Customer, at the contact details provided by the same, and the refund of any amounts paid. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.

The products available for shipping are highlighted on the site. The Customer acknowledges that, due to the possible simultaneous access to the site by multiple users, the actual availability of individual products could vary significantly during the same day compared to the indications given on the site. Any discount codes cannot be combined.

The order for non-perishable products will be processed as soon as possible, subject to warehouse availability.

3. PAYMENT:

The accepted payment methods are PayPal and bank transfer. Only for deliveries in the city of Palermo is it possible to pay in cash, even on delivery.

For purchases of non-perishable products, packaged and shipped with standard couriers, express or otherwise, the shipping cost is €7,00

4. SHIPMENTS AND DELIVERIES:

Fratelli Contorno will deliver the non-perishable products, exclusively within the national territory, generally within 10 working days, from the moment of receipt of payment, to the address indicated via courier. Deliveries will be at Fratelli Contorno's risk until the products are delivered to the forwarder or carrier appointed by Fratelli Contorno for delivery.

The Customer agrees to receive the order within 30 (thirty) days from receipt of the order by Fratelli Contorno, without this being considered a breach of contract. The aforementioned delivery times refer to the goods in stock at the time of the purchase order.

The Customer acknowledges that, due to the possible simultaneous access to the site by multiple users, the actual availability of individual products could vary significantly during the same day compared to the indications given on the site.

Unless otherwise communicated to the Customer, delivery is intended as street level.

In order to deliver the ordered products, the presence of the Customer or his representative is always required in the same place indicated and on the day scheduled for delivery.

Upon delivery of the products by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged or otherwise altered, checking with particular care. the possible presence of signs that indicate the breakage of the goods sent, such as, for example, the presence of leaked liquids and/or the presence of humidity on the packaging.

Any damage to the packaging and/or to the products and/or the mismatch in the number of packages must be immediately reported to the courier by the Customer, who must declare, in writing, to the person in charge of delivering the products, that they are accepted with “content verification reserve”. The Customer also undertakes to promptly report, and in any case no later than 14 (fourteen) days from the date of delivery, to Fratelli Contorno by registered letter with acknowledgment of receipt to the address Via F. Gangitano,4 – 90123 – Palermo

(PA) and via email to shop@fratellicontorno.com any problems relating to the physical integrity, correspondence and/or completeness of the products received.

It is possible to indicate a destination for the goods different from that of the billing address. If the different destination does not appear in the order confirmation, due to an error, or is requested subsequently by the customer, it will be necessary to request the reissuance of the corrected order confirmation to ensure that during order processing it is the alternative address was respected. In the event that, for any reason, the delivery address other than the billing address does not appear on the order confirmation and the customer does not request the correction and consequent reissuing of the confirmation, delivery will be made to the address of invoicing, declining any responsibility for anything that may arise from it.

5. BILLING

For each order, which we remind you constitutes in all respects a Purchase Contract, finalized through shop@fratellicontorno.com, Fratelli Contorno will issue an invoice/receipt relating to the products that will be shipped. The invoice/receipt will be sent together with the goods ordered or via the e-mail address provided at the time of registration.

The information provided by the Customer during registration will be the same used to issue the invoice. The Customer assumes all responsibility for the correctness of the aforementioned information. No changes to the invoice will be possible after it has been issued.

6. RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree 206/2005, the right of withdrawal applies to natural persons (consumers) acting for purposes that can be considered unrelated to any commercial activity. Purchases made from retailers and companies are therefore excluded from the right of withdrawal.

Based on Legislative Decree 206/2005, art. 64, the Customer has the possibility to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 working days of receiving the order, by registered mail with return receipt to be sent to Fratelli Contorno srl, via F. Gangitano 4 – 90123 – Palermo (Pa). The aforementioned term is calculated from the day of receipt of the product.

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of non-perishable products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Fratelli Contorno within 14 days from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this reduced period.

The products must be returned intact, inserted in their original packaging complete in all its parts and with adequate external packaging carefully sealed within 14 days of notification of withdrawal.

In the event of receipt of a damaged product, what is indicated in point 4 applies.

Shipping costs for returns remain the responsibility of the customer, except in cases where the product does not conform to what was ordered or is damaged.

Fratelli Contorno will refund the Consumer Customer the entire amount paid for the products purchased within 14 days of receiving the goods on the bank account indicated by the Customer of which he or she must be the owner or joint owner.

In accordance with the provisions of Italian legislation, article 59 of Legislative Decree 152 of 2005 regarding the right of withdrawal, this is excluded in the case of goods that risk deteriorating or sealed goods that are not suitable for hygienic and health reasons to be returned. Beyond compliance with current regulations, Fratelli Contorno is interested in an ongoing relationship with each of its customers, for which it guarantees maximum attention to the investigation of any complaints presented.

7. CUSTOMER COMMITMENTS

These conditions of sale must be examined online and accepted by Customers visiting the “shop.fratellicontorno.com” website before they execute their purchase orders.

8. RESPONSIBILITY Fratelli Contorno

In the event of "defective" goods, the only burden borne by Fratelli Contorno will be that of their replacement.

Fratelli Contorno assumes no responsibility for disservices attributable to force majeure of any nature or kind, in the event that it is unable to execute the contract within the agreed times. Force majeure is, by way of example and not limited to, measures taken by the Public Authority, general or non-general strikes of its own employees or of the carriers used by Fratelli Contorno, as well as any other circumstance outside the scope of the control of the latter.

9. PERSONAL DATA TREATMENT

INFORMATION PURSUANT TO ART.13 D.LGS.196/2003

Dear Sir/Madam, we wish to inform you that the Legislative Decree. 196/2003 (“Code regarding the protection of personal data”) provides for the protection of persons and other subjects with respect to the processing of personal data. According to the legislation indicated, this processing will be based on the principles of correctness, lawfulness and transparency and the protection of your privacy and your rights.

Pursuant to Article 13 of Legislative Decree 196/2003, therefore, we provide you with the following information:

9.1 The data you provide will be processed manually and electronically to fulfill obligations arising from contractual obligations. The provision of data is optional but any refusal to provide such data could lead to the partial or total impossibility of providing our services.

9.2 The data will be processed by internal representatives with commercial or administrative duties and may be communicated to third parties for the completion of mandatory obligations or for the execution of certain services such as shipping and order management. 9.3 With your consent, the data may be used for the purposes of customer profiling, commercial information and promotion of your own or third party products and/or services, as well as satisfaction surveys regarding the quality of those already received by you and research market by email.

9.4 The data controller is Fratelli Contorno srl with registered office in Palermo, via Ferdinando Gangitano 4. The data controller is: Dr. Maurizio Contorno

9.5 At any time you can exercise your rights towards the data controller, pursuant to article 7 of Legislative Decree 196/2003: the right to obtain from the data controller confirmation of the existence or otherwise of your personal data and the communication of the same in an intelligible form, to request the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as the updating, rectification, integration of the same or to oppose the processing itself. You can exercise the rights referred to in article 7 by forwarding your requests to the Data Controller Dr. Maurizio Contorno at info@fratellicontorno.com

10. CONTACTS

For any information or problems relating to the points of these conditions of sale, you can write to the following email address: shop@fratellicontorno.com